Problem with usb E1DA Powerdac V2

[3dcnc]

Hi.

Novice user. Just started

I am having a problem with a USB DAC not wanting to be recognised by Moode. 
Its the E1DA Powerdac V2 . I think it uses more usb power than a usual usb DAC, so not sure if this is the problem.
I tried 2 other USB DACs and they work fine.


Specifications:



Dimensions:                   75x45.5x19mm

Weight:                           68g

Power:                             USB 5V power rail no internal battery, 250mA idle current, the device                                                   contains up to 5000uF of capacitance and IOS/Android devices can
                                         start OTG operation only with Camera_Adapter and USB OTG Y-splitter                                                 cable respectively

Input:                               USB PCM up to 24b/192kHz

Output:                            digitally generated PWM 384kHz + passive LC demodulation
                                          balanced output 2.5mm jack 5mm shaft stopper, A&K pinout
                                          No adapters allowed! You can kill the DAC.

Output impedance:       1.5Ohm@1000Hz FFT flat top -6dbFS 32Ohm/open load, -.4db drop 

Output power:                >320mW@32Ohm@1kHz@THD=1%
Output power:                >580mW@16Ohm@1kHz@THD=1%
measured in 24b/44.1k mode +.6dbFS level, typical PC USB2 port powered. In case USB power-splitter aka USB-C Y-cable used i.e. USB data goes from Android and 5V power rail from 5.2V 2A charger the max power will be seriously higher see tech plots in the appendix
 
Frequency response:    20Hz-20kHz +/-.2db(+/-.15db typical)
                                        10Hz-30kHz +/-.5db(+/-.3db typical)
                                         2.5Hz-46kHz +/-3db

S/N ratio:                      -108db(A) (-109db(A) typical)

THD+N@1kHz@0dbFS <.05%

THD+N@1kHz@-3dbFS <.03%

THD+N@1kHz@-6dbFS <.02%

THD+N@1kHz@-10dbFS <.01%

THD+N@6.3kHz@-10dbFS .01% typical

THD+N@100Hz@-10dbFS .03% typical(depends on USB power quality)

THD+N@1kHz@-20dbFS .01% typical

IMD 19kHz(-10dbFS)+20kHz(-10dbFS) -80db typical (THD and IMD measured with 32ohm load in 24b/44.1k mode)